Two decades across software quality, engineering, and security-adjacent leadership.

Led a 30+ person global engineering organization with direct management of 12 reports across the US, India, and the Philippines, plus matrix leadership of a cross-continental engineering Community of Practice, with QA-related influence extending across roughly 150 engineers.

• Directed a product development team responsible for frontend, backend, and cloud infrastructure delivery.
• Served as senior escalation point and trusted technical advisor for the company’s primary client-facing platform, supporting a large enterprise client base under a contractual uptime SLA.
• Owned incident response for quality-related production issues and on-call escalation for the platform team, including a follow-the-sun schedule across US and India shifts.
• Served as a voting member of the Architecture Review Board, embedding reliability, security, and compliance considerations into backend and cloud architecture decisions.
• Directed a platform-wide migration to Okta authentication with MFA and SSO, from development through rollout and ongoing operation.
• Held direct ownership of SOC1 controls across testing standards and release management governance; contributed to early SOC2 readiness initiatives.
• Founded an internal Quality Community of Practice that grew into a self-organizing, cross-functional network, later published as a co-authored PNSQC 2026 paper.
• Drove CI/CD pipeline modernization with AI-assisted test generation, taking test coverage from 0% to 50–80% across three core platforms.

Scaled the QA and release engineering organization from 12 to 20 direct and indirect reports across 12 global Agile teams, promoting three senior engineers into first-time supervisory roles.

• Held unified ownership of both quality and release functions, with the organization’s sole Release Manager reporting directly; assumed direct ownership of three SOC1 controls spanning testing standards and release governance.
• Directed enterprise-wide release management and change control processes across all development teams.
• Led delivery and release readiness for the organization’s highest-priority legacy modernization initiative, replacing a 20+ year old core system that had resisted multiple prior attempts, delivering the first successful replacement on time with zero business disruption.
• Built dual career tracks and led an equity compensation review, creating transparent progression pathways that strengthened retention.

Built and led a high-performing QA team from 8 to 12 direct reports, consolidating dispersed resources into a unified function with consistent standards and clear accountability.

• Co-designed the organization’s first release governance framework and its first Major Incident Management process with blameless postmortems.
• Reviewed and approved Terraform-based infrastructure-as-code changes as part of release governance oversight.
• Managed the migration of core large-scale data infrastructure from Azure Cosmos DB to AWS (adjacent) PostgreSQL, coordinating across engineering and data teams.
• Introduced TestRail as the organization’s standardized, centralized test case management system.

Promoted from Senior QA Engineer into a Lead DevOps role as release and tooling needs scaled, becoming the organization’s sole DevOps engineer with end-to-end CI/CD ownership.

• Owned quality gate design within the CI/CD pipeline, enforcing unit test passage and dependency security checks as release blockers.
• Served as Okta administrator, configuring SAML-based SSO and identity integrations across an enterprise client base.
• Supported SOC2 compliance efforts and engaged in early FedRAMP readiness discussions in a cybersecurity risk-management product environment.
• Led selection and implementation of Jira Service Desk and Jira, serving as primary administrator for both.

Built end-to-end CI/CD pipelines from scratch across all environments and developed automated test coverage for a regulated financial services platform.

• Developed a Selenium Grid regression suite in C# with SpecFlow, driving test coverage from 0% to 30% overall and 95% on a business-critical feature.
• Personally defended testing rigor and evidence to NCUA auditors across multiple examinations.
• Led research, evaluation, and selection of Jira with Zephyr for test case management, replacing separate legacy tools.

Software QA and DevOps roles at NextIT, NextSentry, and AgWebSites, 2002–2012.